Release Date: 2022-06-22
Applicable to: Web Portal
For whom: For any assistance partner with multi-account capabilities.
See a recorded demo of the Partner Dashboard
Are you responsible for managing the risk and safety of multiple organizations?
If so, you have probably experienced the inefficiency and friction that comes from manually switching security views for different accounts and sometimes even between platforms. To solve these issues and lower your emergency response time, we have developed the Partner Dashboard, providing you with a single view of the aggregated risk information for all your clients.
How to access the Partner Dashboard
The Partner Dashboard is set up manually by our Customer Development team. Please contact them at: email@example.com to get started.
When the Partner Dashboard is configured for your account you will find a new icon in the navigation menu of the Safeture web portal. Click on it to navigate to the Partner Dashboard.
Customize the dynamic display of risk information.
The account filter gives a clear overview of all your accounts and their associated groups as well as lets you control the information displayed in the widgets.
Just tick the checkboxes for the specific accounts and groups you wish to see information from and press “Apply Filter”.
Note: All filters on the dashboard are stored between sessions are stored in the browser, which means that if the user is logged in on the same computer and browser, the filter settings will persist between sessions.
Quickly identify an ongoing emergency
- Whenever there is an ongoing emergency, there will be a red, flashing icon in the sidebar menu for the Partner Dashboard:
- If enabled by the administrator, sound notifications will be triggered for incoming emergencies.
- In the list of accounts, there will also be a red warning triangle next to the account with an ongoing emergency.
Lower your emergency response time
The emergencies widget gives you a clear overview of all ongoing emergencies, together with relevant contextual information about the user:
If you click the button “show details” you will be shown the user’s last location report, last contact with the app, and information on when the emergency was initiated. From here you are also able to follow up with your emergency response and communication.
Emergencies will remain in the list until it has been resolved by an admin, which is handled by clicking “Show Details”.
How is an emergency triggered?
Whenever an end-user presses the emergency button in the Safeture mobile application, an emergency is activated in the system. The emergency widget in both the normal dashboard and Partner Dashboard will then automatically update within seconds.
Identify threats with a filtered list of alerts relevant to your organization.
The alerts widget displays all alerts near any user, facility, or travel booking destination and states the potential impact across your connected accounts.
You can quickly resolve alerts, filter them based on user preference, and download data for external analysis.
Detailed insights about the alert.
Click “Go to alert” to access a detailed view of the incident that has taken place. At the bottom of this view, you also find individual information on the affected users and facilities that were located within the area of the incident during the alert publication. Note: People that have traveled into the area up to 24 hours after the alert was published will also be included.
In the area
At the bottom of the landing page for the alert, you find a section called “In the area”. This part of the view contains information on everyone potentially affected by the alert and displays that information under the three headings: “Users in the area”, “Upcoming travel bookings” and “Facilities in area”.
From here you find additional contextual information for each affected user:
- Position type: displays information on what kind of location settings the user has set in the app. Non-app users will show travel booking in this field.
- Latest location report: gives indication on when the user’s app sent the latest location report, or when location data from a travel booking was processed.
- Near event location: displays information on why the user is considered affected by the alert. For example, “Within Range” states that the user has an exact location report that lies within one of the radius of the alert. “In Region” means that the user either has a higher level of privacy settings in the app and the alert is published within the same region.
- At the right-hand side, you find information on if the user has the app installed, if they have clicked “I’m OK” in the app under the relevant alert and if the user has an ongoing emergency triggered.
Ensure your people’s safety by clicking the “message users” button and message all affected. For efficient communication, filter out the ones who have not reported that they are OK, in the context of the alert.
As a measure of protecting your clients’ data privacy, you must communicate with the different accounts separately and can thereby not contact all people across accounts at the same time.
Country risk exposure
Identify which users are exposed to high levels of country risk.
The country risk exposure widget displays in a clear way which people and facilities are exposed to higher degrees of risk than others, determined by a country’s overall risk level.
To give each admin the option to focus on what is relevant, the widget can be filtered based on individual countries as well as risk levels.
Similar to the alerts widget, each risk level is followed by the number of users, upcoming travel bookings and facilities that are exposed to the risk level.
To see details of which countries users/facilities are located in, each row can be expanded by clicking “Show Details”:
The same information is displayed but divided into the different countries. To see details on each country, each row can be expanded even further:
Want to start using Safeture’s Partner Dashboard?
The Partner Dashboard can be accessed by any partner user with multi-account capabilities. The module is activated manually by our Customer Development Team.
Please reach out to them at firstname.lastname@example.org to set it up!