Release Date: 2022-04-26
Applicable to: Web Portal, Mobile Application, Email
We continuously strive to improve and perfect our platform to give you an even better experience than you had yesterday. Recently, we have begun a journey towards strengthening our risk intelligence, starting with our alerts.
The new Risk Categories:
- Airstrike – attack conducted by an aircraft (including UAV).
- Armed Conflict – armed clashes between two or more state actors or aspiring state actors involving conventional warfare tactics.
- Civil Unrest – violent gatherings (be it riots or violence on behalf of protesters, or forcible dispersal by security forces).
- Crime – opportunistic and/or smaller scale than organized crime.
- Cyber-attack – conducted via cyberspace.
- Developing – any incident with potential immediate effect with yet unclear circumstances, which requires immediate notification to clients before all details are clear (for example- an explosion may be a suicide bombing or a gas cylinder accident, but nonetheless needs to be reported immediately so that mitigating actions can be taken).
- Earthquake – shift in tectonic plates, Earthquakes can range in size from very weak to catastrophic.
- Fire – a large and destructive inflammation event that may threaten human life, health, and/or property.
- Health – medical threat to peoples’ wellbeing or interference of medical installations.
- Holiday – celebration/occasion that results in travel/operational disruptions.
- Labor Action – strikes of different levels, from local disruptions to complete shutdowns.
- Militancy – armed clashes involving at least one side that employs unconventional warfare tactics.
- Organized Crime – racketeering, extortion, blackmail, trafficking and any large-scale organized criminal activities.
- Piracy – criminal attack targeting naval vessel.
- Politics – changes in policies/strategic developments which may impact travel/operations.
- Protest – gathering of a number of people to demonstrate their shared public ideas.
- Rocket/Mortar – usage of standoff weapons in a capacity other than airstrikes.
- Service Failure – water/electricity/communications outages, etc.
- Travel – any incident that would impact travel and does not fall in line with the other categories (for example: road work).
- Volcano – eruption of hot lava, volcanic ash, and gases.
- Weather – unusual weather conditions that may pose risk to human life, property and business continuity.
The new alerts will only be assigned one category instead of several categories, as could before.
The body text layout for the alert information will also be slightly different. The information will be structured under three main sections; “Please be advised”, “Assessments” and “Recommendations” with the information kept in bullet-form for a clearer overview.
Some design improvements have also been done to the Web Portal where the alerts are displayed.
Examples of the new alerts in the Web Portal:
Improvements to the underlying functionality:
In addition to the new content and design of our alerts, we have improved a few things behind the scenes.
- The new alerts will be sent to users that are traveling into the region where there has been a published alert during the last three days.
- In relation to that, the “Personnel in Incident Region” email sent to Administrators, will be triggered for these affected users as well. (Note: this is only true if the email has not previously been sent for other users.)
- The alerts tab within the Analytics Module will not reflect the new alert categories during the date of the release. However, we expect to have this corrected shortly.
If you are a Safeture Partner, we encourage you to inform and educate your clients about the changes to prevent any confusion. The alerts are used both in the Web Portal and Safeture Mobile Application and will thereby impact both Administrators and end-users.
For customers using our API, we will maintain backward compatibility with our previous categories, and instructions on how to migrate are available here.