Improvements to the Platform
Explore the improved usability of Safeture's Enhanced Risk Map
Old Risk Map of the Security Overview in the Admin Portal
New & Enhanced Risk Map
To make the risk assessment more comprehensive and intuitive, we have decided to reduce the amount of risk levels from ten to five. The new risk levels are as follows, ordered by lowest risk to highest:
Negligible: the likelihood and potential consequences of a threat are so low that no or only very basic mitigation measures are necessary.
Low: the likelihood and potential consequences typically warrants basic mitigation measures such as increased situational awareness and planning.
Medium: the likelihood and/or potential consequences of a threat are such that robust mitigation measures are recommended. Professional support might be required in some areas.
High: the likelihood and/or potential consequences of a threat are at such a high level that professional support is likely required in order to mitigate the risk.
Critical: both the likelihood and potential consequences of being affected by a threat are so severe that most mitigation measures are either unavailable or ineffectual. Professional support is required.
Note that the concepts above are not to be confused with the Safeture alerts’ categories and severity levels which remain the same.
Health and Medical
Infrastructure and Transport
Insurgency and Armed Conflict
Each country has risk levels set for all categories.
In addition to the detailed categories, Safeture’s analysts has assigned each country an overall risk level. This level is weighted based on the risk levels of all categories.To access it, just click on a country on the map and a new menu is opened on the right-hand side, displaying the following:
When plotting either your personnel, incidents, or risk levels on the map in the security overview, a new filtering menu will appear , based on what is currently displayed on the map.
In this menu, you find all additional options for filtering.
Filtering of Personnel
In the personnel section of the new filtering menu, you can filter your personnel based on:
- Customer – choose desired account
- Subscription – subscription number
- Location – countries
- Groups – teams of employees or managers
- Status – active or inactive
- Home – home or travelling employees.
You can also manually add employees by searching for a name, phone number or country.
Filtering of Incidents
In the section for incidents, you can filter incidents based on:
- Location – country
- Scope – time interval
- Severity – low, medium or high-risk alerts.
- Publisher – either Safeture or an external organization
Updates has also been made to the dashboard where you now can find a link to edit the countries you would like to see alerts from in the dashboard’s incident feed from the last 24 hours.
Filtering of Risk
Get a better overview with the new clustering of alerts.
When zooming out on the map in the Admin Portal and the cluster option is enabled, the alerts are now displayed in clusters. The cluster is given the color of the highest severity out of the clustered incidents and will display a blue polygon presenting the outer bounding border of all incidents when hovering the icon.
To improve your user experience, all filters and options mentioned above are stored in the browser’s local storage, which means they will remain as they were between sessions and when navigating back and forth on the Admin Portal.
The options that will be explained below are normally set during the customer onboarding process, please contact Safeture’s Customer Development Team email@example.com for more details.
On an account level you have the following options to customize:
The concept of “high risk” in the platform is now by default defined as if the user is currently within or have a booking to a country with the Overall risk level being above a certain risk threshold. This threshold is default set to High, but this can be overridden on an account level.
The threshold is used to define the set of users to be included in these sections of the Admin Portal:
Pre-trip emails sent to end users when the system receives a PNR (Passenger Name Record) can be set up for any of the five risk levels individually and are triggered based on the Overall risk-level for the country. This means that separate templates can be used for any risk-level. The email will be sent for the country with the highest risk within the PNR.
We also enabled the opportunity to blacklist pre-trip emails for certain countries. In addition, the system now supports sending custom pre-trip emails per region, without any correlation to the risk-level. For example, if the customer wants their travelers to receive specific information about a specific country, this mechanism can be used in addition to the risk-level based pre-trip emails.
Third-party risk information
The Safeture platform now supports the ability to integrate third party sources of risk information via an API. This information can be used to:
Display risk information in parallel to Safeture’s risk information for administrators on the web portal.
Completely exchange Safeture’s risk information with the external source.
The system can in these cases be configured to set either the Safeture or the external risk source as “master”, which means it will be used to trigger high-risk notifications and be displayed in the app for end users.
Supported custom risk levels include both Risk Categories and Risk Levels and some parameters included are:
Descriptions: An overview text can be added to explain how and why set region got set risk level. This text will be machine translated.
Trend: (optional) can be between -2 and +2, to indicate the risk development
Trend Projection: (optional) can be between -2 and +2, to indicate the risk development historically
Name: The name of the risk level, will be machine translated
Color: Hex color to represented on the Safeture platform
Externally integrated sources can be set up for partners and customers in a flexible way
Improvements to the Safeture Application
The app has also been updated with the new risk assessment methodology – i.e. risk categories, risk levels and the overall risk level for all countries.
The country-specific risk information can be found on the country information under the Safety-tab: