Safeture Support

Offline app functionality

What app functionality can I use without access to the internet?

The app can handle sharing your location if your mobile device cannot access the internet, but still have access to mobile networks and can send SMS. In addition, the app stores information offline which can be accessed at any time. 

  • Check-in button

Press the Check-in button on the home page of the App. If you do not have access to the internet, then press “Try using SMS”. By sending the SMS you will share your positioning with the Safeture platform, and your admin will be able to see your position.  

  • Emergency button

Even if your mobile device cannot access the internet and you are in an emergency you can still share your position and initiate emergency mode. When you press the red “SOS” button on the assistance page in your App the system will automatically open your SMS dialog after the five-second countdown and you can send your position to the Safeture platform and your admin will be alerted.

  • Offline content

Most of the information available in the Safeture app is stored offline and can be used even if the device does not have access to the internet.  

Some information is automatically downloaded in the background and can be used at any time, this includes: 

  • Local emergency phone numbers and assistance provider phone numbers 
  • Alerts (My Alerts only) 
  • Travel Itineraries 

Note that the data might become outdated if longer periods without internet occurs. 

Other data is downloaded only when the user opens the page containing the information. This includes: 

  • Country information (except local news, only news headings are stored offline) 
  • Medical databases
  • Global alert list 
  • Currency Converter (Exchange rates)
  • Providers, such as hospitals and hotels (Only the latest search is stored offline) 

 For country information, the information is downloaded one country at a time. This means that the user needs to access each country that should be downloaded. The reason behind not downloading all countries at once is that the amount of data if too big to automatically download and store offline.