App installation – 7 common Q&As

This guide is written for App users.

Last updated: March 12, 2024

To function correctly, the app must use, at minimum, these OS versions: Apple iOS minimum version: 9 Android minimum version: 5.0
The app is published worldwide in iTunes App Store and Google Play Store. In addition, the Android app is published in several Chinese app stores.
The app is available worldwide, with the following exceptions: Android: Not available in Brunei, China, Russia, and North Korea. iOS: Not available in Brunei, China, Russia, and North Korea.
You can download the app directly from your app store/app provider. To activate it you need a Subscription ID from your organization, or your standard organization credentials if your organization has integrated single sign-on with the Safeture platform.
Simply delete the app from your phone. If you wish to remove your account and personal information, either contact your company’s HR/Risk Management department, email Safeture Support.
A switch of SIM card is automatically detected by the app. The app will present a notification asking you to re-register the phone number.
If your phone is lost, please contact your HR/Risk management department or Safeture Support. They will be able to remotely deactivate your app. Once you get a new device, simply download the app and log in using your credentials.